Compare all features. Pick a plan. Start more customer conversations.

All plans come with three AI-powered Customer Service channels; the best FAQ web self-service, AI-augmented Live Chat and a powerful agent knowledge-base for a complete, out-of-the-box multi-channel solution for customer service, sales and support.
For Virtual Agent chatbots, Intelligent Web Forms or Callback, request a personalised quotation from our enterprise price plan.
Standard
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Professional
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Enterprise
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Natural Language Self-Service knowledge-base
Seamless Live Chat escalation
Customisable customer feedback survey
One-line integration into website
GDPR-compliant Live Chat
Live customer keypress monitor
AI-powered predictive answer suggestions
Chat contact history
File send/receive over chat
Private chat messages
Real-time analytics
Sentiment Analysis
Gamified Agent leaderboards
Data export in CSV format
Native Emoji Support
Agent knowledge-base with NLU
Search multiple knowledge silos ('views')
Agent messaging and collaboration
Contact centre desktop themes
Agent article feedback
Editorial approval workflow
Article comments
Customisable template
Remove Synthetix "powered by" branding
PCI payment plug-in*
Comprehensive RESTful APIs
Single Sign On (Azure AD and other identity managers)
CRM integration (Salesforce, Dynamics, ServiceNow and more)
Virtual Agent chatbot mode
Escalation to Callback
Intelligent Web Forms
Customer intents
Knowledge articles included 500 1000 Unlimited
Support SLA 5 working days 1 working day 1 working hour***
Website triggers 2 5 Unlimited
Included knowledge/chat sessions (per month)** 0 3000 Unlimited
Administrative/editorial logins 1 5 Unlimited
Agent seat billing Named User Named User Active User
Agent seats included 0 1 25
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